Milestones in Aspect's 35-year History
Having revolutionized customer - company communications and with nearly 1,000 patents and patents pending worldwide, Aspect innovations take advantage of game-changing technologies that can enable companies to deliver more - more experience, more insight and more access to knowledge workers who have the expertise to make a positive impact on more customer relationships than ever before.
Combining 35 years of expertise with a vision we share with Microsoft of software-powered unified communications (UC), Aspect extends our innovation to help deliver all the communications capabilities and services you need across your enterprise and in your contact center to realize enhanced knowledge worker productivity and improved business processes.
2009: Aspect introduces unified communications applications
2009: Aspect ships 1,000th unified contact center platformproduct
2008: Aspect introduces Unified Communications Services offerings
2008: Aspect signs multi-year strategic global alliance with Microsoft to help bring unified communications to the enterprise and the contact center
2008: Aspect first introduces Unified Communications for the Contact Center
2007: Announces industry’s first Session Initiation Protocol (SIP) Interoperability Guarantee
2006: Aspect patents providing screen-pops via SIP
2000: Patent for schedule adherence system
1997: Introduced LYRICall™, First Browser-Based Agent Desktop solution
1997: Aspect creates method of routing call to multiple destinations in real-time.
1996: Aspect offers first generation of Unified Contact Center platform; invents
virtual outbound enterprise campaign management
1996: Patented method for forming a virtual call center
1996: First unified voice over IP (VoIP)/time-division multiplexing (TDM) Architecture
1995: Aspect introduces Web Callback with the Internet
1995: Aspect patents the ability to access real-time data in an automatic call
distribution system
1993: Patents automatically scheduling customer calls backs; launches IQueue system
1989: First Predictive Dialing technology patented
1985: Aspect introduces first standards-based automatic call distribution (ACD) system with the launch of the Aspect® CallCenter® ACD
1983: First outbound computer telephony integration (CTI) implementation
1981: Aspect founds modern-day outbound contact center industry with the launch of the first intelligent automated dialer
1975: First workforce management software launched by Aspect Software
1973: Aspect founds modern-day inbound contact center industry with launch of the Galaxy, the first intelligent ACD; first customer is Continental Airlines
From the first five nines ACDs, to leveraging the latest IP-based presence and collaboration tools, Aspect is at the forefront of innovation. And, that innovation leadership and insight is shared with the global contact center community. Aspect is an active participant in industry standards organizations like the SIP Forum and the VoiceXML Forum. By contributing to important standards, like State Chart XML (SCXML) and Voice XML 3 (V3), organizations benefit from increased choice and control across their organizations.
