Fueled by an ongoing joint investment with Microsoft, Aspect uses its insight and experience to apply Microsoft UC to improve business processes with communications across the enterprise and in the contact center. We enable you to turn the potential of UC into real business results by leveraging the Aspect® Unified IP® platform and the Microsoft® UC and voice over IP (VoIP) platforms. UC applications and services from Aspect are backed by more than 35 years of insight and experience gained from helping the world's leading organizations improve their business processes with communications. And, our ongoing joint investment with Microsoft - as well as our own implementation - gives us access to best practices in UC and Microsoft® Office Communications Server (OCS) 2007 R2 deployments.

The strategic alliance between Aspect and Microsoft creates benefits for businesses and their customers alike, including:

• Professional services and systems integration offerings designed to help customers plan, implement and support UC products across the enterprise, and in the contact center.
• Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the customer experience, increase employee productivity and reduce costs.
• Improved processes and increased opportunities for first call resolution through the use of presence with instant messaging and voice to match customers with the right resources -  inside and outside the contact center.
• Simplified deployment, management and propagation of applications through a standards-based software approach to UC.