Aspect's unified communications (UC) applications for the contact center offer a brand new way to target particular customer-interaction issues by delivering a specific combination of capabilities to improve contact center performance.
These capabilities include:
- Inbound routing, outbound dialing, voice portal and Internet contact
- Workforce management, performance management, campaign optimization, recording & quality management and coaching & eLearning
Software-powered UC applications are the next generation technology required to meet the operational goals of contact centers. These applications directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures.
Aspect's unified communications applications for the contact center helps your organization enhance your customer service, collections and sales and telemarketing business processes. They include:
Customer Service
Collections
Other Industries
Outsourcers and Application Service Providers (ASPs) learn more about the value that UC applications for the contact center can provide to outsourcers and ASPs.
Government organizations understand how UC applications for the contact center will enable government agencies to provide enhanced services to constituents.