Aspect Unified IP is a session initiation protocol (SIP)-based voice over IP (VoIP) platform product that unites inbound, outbound, voice portal, and Internet contact capabilities. Aspect Unified IP allows you to recognize and leverage the investments you have made in your existing networks and technologies, giving your IT organization and your business optimal choice and control.

Companies that are enjoying the business benefits of Aspect Unified IP include:

• Idearc Media, the number one online yellow pages, increased its contacts per hour by about 400 percent in its local sales offices and increased sales 85 percent
• Atlanta Journal Constitution, the leading newspaper in the Southern United States, improved outbound call accuracy by almost 40 percent and increased sales per hour by up to 50 percent for individual agents
• Affinity Group, Inc., the nation's largest provider of outdoor recreation clubs, media and events, increased its service level goal by more than 19 percent and decreased abandoned calls by more than 68 percent
• NC Taiwan, one of the leading online gaming companies in greater China, increased its sales call handing rates from 65 - 70 percent to 95 - 100 percent
• InfoVision Group, one of the largest independent IT-enabled services companies in India, benefits from the ease of integration with third-party applications to provide seamless access to customer history and data
• Oceans Connect, a UK-based outsourced services provider, said its overall cost of ownership has fallen significantly by using the standards-based software solution