Coaching and eLearning automates and synchronizes the employee development and improvement process, so you can easily increase the effectiveness and retention of your most valuable resource - your agents. By combining agent quality evaluation, needs based coaching, results tracking and optimized scheduling capabilities with online learning management and content authoring tools, PerformanceEdge® helps consistently drive performance improvements across your business processes, so you can:

• Reduce training, administrative and operational costs.
• Increase up-sell and cross-sell opportunities.
• Improve agent retention and customer satisfaction.
• Efficiently evaluate agent quality, track performance and develop and coach agents.
• Schedule training and eLearning sessions during optimal times.
• Minimize disruptions in communicating new services, product updates or regulations.