Over more than three decades, Aspect has developed a reputation for delivering quality products and services that enable leading companies to optimize their customer service, sales and telemarketing, and collections processes in all major industries. Fueled by an ongoing joint investment with Microsoft, Aspect is now using its insight and experience to apply Microsoft Unified Communications (UC) to improve business processes with communications.
Aspect powers more than 71 percent of the Fortune Global 100
Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises in various industries, power their business processes with communications.
Today, Aspect enables business processes for:
- 8 of the top 10 Global Banks
- 10 of the top 10 North American telecommunications companies
- 8 of the top 8 North American software companies
- 14 of the top 15 Indian outsourcers
- 7 of the top 7 Global Airlines
- 6 of the top 8 Global General Merchandisers
Some of the industries we serve include:
Retail | Telecommunications | Financial Services | |
Healthcare | Hospitality | Insurance | |
Education | Government | Outsource Contact Centers |
Each day, more than 1,500 contact centers around the world use industry-leading products from Aspect to meet their customer interaction goals. With the knowledge, skill, innovation and experience we have amassed over time, we understand your business and technical requirements, and we're able to deliver the capabilities and reliability you want and need.
Whatever your industry, our single, IT-ready standards-based software products are designed for maximum flexibility and enable you to replace or add new capabilities to your contact center incrementally or all at once. Each of our unified communications applications includes a number of built-in capabilities that allow you to turn the potential of UC into real business results across the enterprise and in the contact center.