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LiveWIRE Webinar Series
Join us for LiveWIRE—the Aspect Software Webcast series designed to provide you a wealth of resources and information to maximize your customer contact center success.
Register, and view upcoming and archived topics»
CRMXchange Webcast: First Call Resolution Strategies for the Contact Center, Sponsored by Aspect Software
Learn why first call resolution is so important and how improving customer-facing business processes with complete visibility and control will contribute to your bottom line.
Listen to the replay»
CRMXchange Great Debate, The Evolution to Revenue Producing Centers: Driving the New Approaches to Analytics
This session will take a look at new approaches using analytic technologies and processes for not only improving the customer experience, but also contact center effectiveness.
Listen to the replay»
ICMI Webcast on Work-At-Home Agents, Sponsored by Aspect Software
This webcast features a case study by Horizon Air discussing the processes that needed to be developed as well as the obstacles that had to be overcome in order to implement a highly successful Work-At-Home Agents program.
Listen to the replay»
Frost & Sullivan eBroadcast on Driving Bottom Line Results from the Contact Center, Sponsored by Aspect Software
Featuring a case study by International Cruise & Excursions (ICE), this Frost & Sullivan eBroadcast discusses new strategies to drive your company's performance and growth through your contact center.
Listen to the replay»
CRMXchange Great Debate "Unified Communications in the Contact Center: Is It Taking Off?"
March 20th. Serge Hyppolite served as Aspect expert panelist, on-line replay is available.
Listen to the replay»
Events
ACCA's 10th Annual Conference & Tradeshow
May 12 - 14, 2008
Edmonton, Alberta, Canada
Event Website»
ICMI Call Center Demo & Conference
May 19-22, 2008
InterContinental Hotel, Dallas, Texas
FST Summit
June 3-5, 2008
New York, NY
Event Website»
SpeechTEK 2008
August 18-20, 2008
New York Marriott Marquis
Event Website»
ACCE
September 15-17, 2008
Phoenix, Arizona
Event Website»
ICCM Canada
October 7-9, 2008
Metro Toronto Convention Centre
Toronto, Ontario, Canada
Event Website»
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