Press Releases

13 May 2008 Corsidian to Offer Unified Solution from Aspect Software in Latin America and the Caribbean 5 May 2008 PerformanceEdge Offers Enhanced Recording and Quality Management with Latest Product Release 16 Apr 2008 CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance 15 Apr 2008 Aspect Software Receives Unified Communications Magazine's 2007 Product of the Year Award 10 Apr 2008 Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award 08 Apr 2008 CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations 18 Mar 2008 Microsoft and Aspect Form Global Strategic Alliance 10 March 2008 Aspect Software All-in-One, IT-Ready Solutions Power Unified Communications for the Contact Center 4 Mar 2008 Respected Industry Analyst and Renowned Author to Deliver Keynotes at Aspect Customer Experience 2008 21 Feb 2008 Affinity Group Increases Call Handling, Revenue, and Member Satisfaction with Aspect Software Solutions 13 Feb 2008 PerformanceEdge Offers Enhanced Recording and Quality Management with Augmented Customer Survey Functionality 7 Feb 2008 Unified Command and Control from Aspect Software Named 2007 Product of the Year 5 Feb 2008 Aspect Software Named as Finalist in 2008 Network Computing Awards 30 Jan 2008 Arvato Services Strengthens Position in Netherlands Market With Virtual SIP based-VoIP Contact Center Based On Aspect Software Technology 9 Jan 2008 ANWB Chooses PerformanceEdge Workforce Management Capabilities from Aspect Software for its Contact Centers 8 Jan 2008 PerformanceEdge Wins 2007 Product of the Year Award 18 Dec 2007 Aspect Software Increases Localization and Expands Capabilities with Latest Release of Aspect Unified IP 4 Dec 2007 Aspect Software Makes Virtualization a Reality with Unified Command and Control 15 Nov 2007 Aspect Software Maintains Top Spot for Workforce Management Market Share 13 Nov 2007 Aspect Software Placed in Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America 8 Nov 2007 Inter-Active Technologies Offers First Aspect Software IP-based Contact Centre In South Africa 6 Nov 2007 Aspect Software Continues Climbing the Software 500 List 30 Oct 2007 Aspect Software Receives Market Leadership Award in Workforce Management from Frost & Sullivan 25 Oct 2007 NovaTel ASP, Ltd. Offers Hosted Contact Center Solution Using Aspect Software 23 Oct 2007 PerformanceEdge Offers Expanded Workforce Management Capabilities 16 Oct 2007 Aspect Software Announces General Availability of OpenSpan Integration for PerformanceEdge Quality Management Application 11 Oct 2007 Contact Centre 'Empathy and Advocacy' Standards are Falling According to New European Consumer Research 4 Oct 2007 Aspect Unified IP Recognized With 2007 Internet Telephony Excellence Award 27 Sept 2007 Aspect Software Names James Wong General Manager for ASEAN Region 9 Sept 2007 Aspect Software Launches PerformanceEdge, First Fully Synchronized Contact Center Optimization Suite 9 Sept 2007 Aspect Software All-in-One, IT-Ready Solutions Power Unified Communications for the Contact Center 22 Aug 2007 Sify Launches 'Hosted Contact Center Solutions' 16 Aug 2007 V Connect Implements Aspect Unified IP in New Delhi Contact Centre to Manage Inbound and Outbound Campaigns for Global Clientele 13 Aug 2007 Aspect Software and OpenSpan Partner to Extend Quality Management Across the Enterprise 7 Aug 2007 Aspect Software Receives Speech Technology Excellence Award for Aspect Quality Management 31 Jul 2007 iQor Implements Contact Centre Solution from Aspect Software to Enhance Collections Processes and Ensure OFCOM Compliance 25 Jul 2007 Aspect Software Issues Challenge to Contact Center Industry to Adopt SIP 2.0 24 Jul 2007 Aspect Software Appoints Michael Stelzer as Country Manager for Australia and New Zealand 18 Jul 2007 Aspect Software Appoints Hayato Koeda as General Manager for Japan 11 Jul 2007 Aspect Software Releases Aspect Spectrum ACD 10.1 with SIP-Based VOIP Capabilities 27 Jun 2007 Aspect Software to be Honored in Brazil with Top of Business International Award 26 Jun 2007 Aspect Software Receives 2007 IP Contact Center Technology Pioneer Award for Aspect Unified IP 19 Jun 2007 Aspect Software Helps MTN Boost Contact Centre Performance 12 Jun 2007 Aspect eWorkforce Management 7.0 Wins 2007 American Business Award(sm) for Best New Product, Computer Software 7 Jun 2007 Aspect Software Announces General Availability of Aspect Unified IP 6.5 6 Jun 2007 Aspect eWorkforce Management from Aspect Software Named as Finalist in 2007 American Business Awards(sm) 6 Jun 2007 Aspect Software Named 2007 Contact Center Applications Vendor of the Year by Frost & Sullivan 5 Jun 2007 Aspect Software Supports Contact Center Industry Education as Sponsor of Aberdeen Group Benchmark Reports 31 May 2007 Aspect Software Successfully Deploys Asterisk and Aspect Unified IP at Corporate Headquarters 24 May 2007 Aspect Software Names Lui Simhua as Vice President for Asia Pacific and Middle East Region 23 May 2007 Aspect Software Quality Management and Recording Solution Delivers Integrated Speech Analytics Through CallMiner Partnership 22 May 2007 Aspect Software Earns Outbound Market Leadership Honors from Frost & Sullivan 16 May 2007 Aspect Software Ranked #1 Workforce Management Provider Globally 8 May 2007 Aspect Software to Sponsor and Speak at VoiceCom 2007 2 May 2007 Aspect Software Release of Aspect eWorkforce Management 7.0.1 Expands Localization Capabilities 30 Apr 2007 Aspect Software Helps Residential Credit Solutions, Inc. Build Home Loan Business with Aspect EnsemblePro and Asterisk IP PBX 18 Apr 2007 Aspect Software Supports Upcoming Contact Centre Global Forum in Cannes, France, as Platinum Sponsor 17 Apr 2007 2007 Aspect Contact Center Satisfaction Index Finds Year-over-Year Improvements in Company-Customer Interactions; Sees Direct Link between Bad Experiences and a Negative Impact on Revenue 10 Apr 2007 Aspect Software Augments SIP Offerings with Functionality from BandTel 2 Apr 2007 Aspect Software Appoints Industry Veteran as Country Manager for Greater China to Support Developing Asia-Pacific Contact Centre Market 14 Mar 2007 Aspect Software Names Ocular Technologies as New Channel Partner in South Africa 6 Mar 2007 Aspect Software Announces Release of Aspect Performance Management 5 Mar 2007 Aspect Software to Offer Cost-Effective Speech Solution on Microsoft® Speech Platform 1 Mar 2007 Aspect Software Names Customer Contact Solutions Nigeria Limited as New Channel Partner 21 Feb 2007 Aspect Software Customers to Present at 2007 Summit for Workforce Management Excellence Starting Today 13 Feb 2007 24-7 INtouch Partners with Aspect Software to Provide Clients With Market Leading Aspect® eWorkforce Management™ Solution 7 Feb 2007 Aspect Software Announces Fourth Quarter and Fiscal Year 2006 Financial Results 1 Feb 2007 Aspect Customer Experience (ACE) 2007 Features Prominent Keynote Presenters and More Than 100 Breakout Sessions 31 Jan 2007 Aspect Software's Aspect Customer Self Service 7.2 Named Product of the Year 17 Jan 2007 Aspect Software CEO to Keynote INTERNET TELEPHONY Conference & EXPO East 2007 4 Jan 2007 Aspect Software Appoints Digital China as First Tier One Channel Partner in China 21 Dec 2006 Australian Contact Centres Predicted to Invest AU$1.9 billion in Human Resources and Technology by End of 2006 13 Dec 2006 Aspect Software to Deploy Digium's Asterisk Business Edition™ at New Corporate Headquarters 8 Dec 2006 Aspect Software Signs Partnership Agreement with DTSI to Boost Business Growth in the Philippines 5 Dec 2006 Aspect Software Appoints Industry Veteran as Country Manager 20 Nov 2006 Aspect Customer Self Service 7.2 Voice Portal Receives Nuance Certification 16 Nov 2006 Aspect Software Enables CashCall to Expand Fast-Growing Loan Business 15 Nov 2006 Aspect Software Unveils Global Campaign to Address Phenomenon of Power Shift 2.0 14 Nov 2006 Aspect Software Continues Positive Momentum in Third Quarter 9 Nov 2006 Aspect Software Earns Top Honors for the Value its Unified Products Bring to Customers 7 Nov 2006 Aspect Software Launches New Version of Web Powered Agent 10.1 31 Oct 2006 Aspect Software Named Innovator by TMC Labs and Recognized for Excellence by Internet Telephony Magazine 26 Oct 2006 Aspect Software Positioned as Major Industry Player on Software 500 List 17 Oct 2006 Aspect Software Japan Enters Into Business Alliance with HP Japan 3 Oct 2006 Aspect Software Celebrates Birthday - One Year Old, 30 Years Wise 3 Oct 2006 Frost & Sullivan Lauds the Remarkable Growth of Aspect Software in the Asia Pacific Contact Center Applications Market 28 Sept 2006 Aspect Software Strengthens Presence in APAC With Appointment of Country Manager for Thailand 26 Sept 2006 Aspect Software Launches Contact Center: Unplugged Blog 20 Sept 2006 Aspect Software Announces General Availability of Aspect Quality Management 2.5.1 13 Sept 2006 Aspect Contact Center Satisfaction Index Europe Shows Consumers' Expectations of Contact Centers Being Met, But Not High in First Place 12 Sept 2006 Aspect Software Helps Portman Building Society Generate £3 Million Worth of New Business Every Month 30 Aug 2006 Aspect Software Announces General Availability of Aspect Enterprise Contact Server 6.2 29 Aug 2006 Aspect Software Partners with Servion Global Solutions to Distribute Aspect® eWorkforce Management™ in India 23 Aug 2006 Aspect Software Receives IP Contact Center Technology Pioneer Award 17 Aug 2006 Aspect Software Provides Contact Center Products to Brother 15 Aug 2006 Aspect Software Awarded Patent for Web-based Customer Service Technology 9 Aug 2006 Aspect Software Introduces VoiceXML Forum-Certified Aspect Customer Self Service 7.2; Voice Portal Enhances Power, Portability of Contact Center Applications 25 Jul 2006 Aspect® eWorkforce Management™ Gets New Look With 7.0 Release; Supports Inbound, Outbound and Blended Contact Center Environments in Eight Languages 3 Jul 2006 Asian Contact Centers Achieve "Reasonable" Performance Rating in the First Aspect Contact Center Index Asia Report 22 Jun 2006 Aspect Software CEO James D. Foy Named Ernst & Young Entrepreneur of the Year® 2006 in New England 8 Jun 2006 Aspect Software Named as Finalist in 2006 American Business Awardssm 7 Jun 2006 Aspect Software Announces Availability of Aspect Unison Predictive Dialer 7.1 1 Jun 2006 Aspect Software Helps Oceans Connect Improve Call Quality, Savings, Uptime and Flexibility with Unified IP Solution 18 May 2006 Aspect Software Announces Aspect Excellence Awards Winners 15 May 2006 Aspect Software Supports Technology Education at Lombard Schools 11 May 2006 Aspect Software Receives Growth Strategy Leadership Award for Workforce Management 9 May 2006 Aspect Software Executives Jim Foy, Gary Barnett and Ralph Breslauer Receive Prestigious Industry Awards 27 Apr 2006 Aspect Software Champions Choice with Pioneering Unified IP Solution 25 April 2006 Aspect Software Breaks Down Last Barrier with Open Source IP PBX Offering 4 Apr 2006 Aspect Software Acquires Quality Management Provider SophistiCom Technologies, Inc. 23 Mar 2006 Aspect Software Helps Evanston Northwestern Healthcare Enhance Patient Experience 21 Mar 2006 Aspect Software Positioned in the Leaders Quadrant for 2006 Contact Center Infrastructure Magic Quadrants for North America, APAC and EMEA 16 Mar 2006 Aspect Software Announces Availability of Aspect Enterprise Campaign Manager 2.0; New Release Provides Enhanced Enterprise-Level Management and Disaster Recovery 8 Mar 2006 Aspect Software's Contact Center Solutions Just What Cabela's Ordered 1 Mar 2006 Aspect Software Partners with CTSoft to Expand Presence in Middle East and Africa 9 Feb 2006 Aspect Software Reports Fourth Quarter and Fiscal Year 2005 Results 7 Feb 2006 Aspect Software Receives Growth Strategy Leadership Award from Frost & Sullivan 30 Jan 2006 Aspect Software Builds on 30 Years of Contact Center Staffing Innovation with Aspect eWorkforce Management 6.4 26 Jan 2006 Aspect Software's Jim Foy Named CEO of the Year by Frost & Sullivan 10 Jan 2006 Aspect Software Announces New Version of Aspect EnsemblePro 6.0 Unified Product 1 Dec 2005 Aspect Contact Center Satisfaction Index Reveals Opportunity for Companies to Better Meet Consumer Expectations 17 Nov 2005 Aspect Software Reports Strong Third Quarter Results 10 Nov 2005 Aspect Uniphi Connect Wins Internet Telephony Excellence Award 8 Nov 2005 Telerx Eases into Convergence Using Aspect Uniphi Connect for VoIP 13 Oct 2005 Aspect Software's CFO Named to Boston Business Journal's Annual 40 Under 40 List 12 Oct 2005 Aspect Software Wins ICCM Best of Show Award for IVR 4 Oct 2005 Aspect Software Named to Annual Software 500 23 Sept 2005 Concerto Software and Aspect Communications Complete Merger and Form Aspect Software 22 Sept 2005 Aspect Communications Corporation Announces Shareholder Approval of Acquisition by Concerto Software Inc. 20 Sept 2005 Aspect Communications Wins TMC Labs 2005 Award for Outstanding Innovation in Contact Center Workforce Productivity 19 Sept 2005 Aspect Communications Showcases Converged Contact Center Applications at VON 13 Sept 2005 Concerto Software Enhances its Flexibility Without Compromise Strategy through New IP Functionality 12 Sept 2005 Aspect Communications Celebrates 20 Years of Contact Center Innovation and Excellence 8 Sept 2005 Concerto Software Receives 2005 Innovation Award