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Based on 35 years of innovation, Aspect Software traditional contact center products provide the capabilities and reliability required by companies looking to replace or incrementally add functionality to their contact centers.
With our singular focus on improving company-customer interactions, Aspect provides a complete contact center product portfolio, using both session initiation protocol (SIP)-based voice over IP (VoIP) and traditional voice to improve customer service, collections, and sales and telemarketing business processes.
Our high-volume call-routing solutions support mission-critical business operations in every major industry around the world and deliver a range of call-routing capabilities that increase revenues and reduce costs.
Aspect offers the industry’s leading set of capabilities for maximizing outbound call campaign performance while maintaining high levels of customer satisfaction. Our proven dialing solutions enable you to significantly increase agent productivity and campaign performance and lower operational costs in a way that helps ensure high quality interactions with your end-customers.
With Aspect voice portal solutions, your customers can find quick answers to basic questions and avoid long hold times while your agents are afforded more time to handle complex, potentially revenue generating interactions. And with advanced technologies, such as speech recognition and text-to-speech, you can deploy a flexible user interface which allows you to automate more and make your system more customer-friendly.
Our Unified Command and Control product consolidates the administrative and control tasks of contact centers across Aspect products enabling you to take command of your changing contact center. This capability provides the oversight necessary to make strategic decisions, while fully leveraging the skills and knowledge of your local staff.
Aspect also offers enterprise computer telephony integration (CTI) to help you put business processes under the control of business rules. How well a business performs is directly related to how well disparate contact center systems are integrated. Operating standalone, silo systems may yield inefficiencies or a lesser quality customer experience. Aspect helps you link your business communications platforms with enterprise resources to coordinate customer transactions and unify business functions.
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