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Aspect understands that you need to control costs while providing the best possible customer experience. Full-featured IVR solutions from Aspect use PSTN and voice over IP (VoIP) connectivity to deliver voice self service in new and innovative ways.
Aspect interactive voice response (IVR) solutions enable you to:
- Reduce staffing expenses and increase agent productivity by automating routine requests
- Build customer loyalty by giving repeat customers fast access to information
- Increase overall capacity without increasing costs or personnel by offering additional in-queue service options
- Provide customers with real-time access to information and services 24x7x365 through automation
- Rapidly deploy applications with support for VoiceXML
- Improve customer satisfaction with intuitive services driven by speech recognition and text-to-speech
Our IVR solutions are integrated into your overall contact center environment, allowing you to access data from back-office systems to personalize interactions and fulfill specific inquiries. Likewise, if your customers need to speak to an agent, you can transfer the call, along with any associated data, to the appropriate agent.
Aspect offers voice portal capabilities within our Unified IP product, Aspect® Unified IP™, as well as a standalone IVR solution, Aspect® Customer Self Service™.
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