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Effective customer relationship management today depends on a wide range of technology systems: front- and back-office applications; contact channel servers for voice, email and Web; voice self-service applications; workforce management software and more. How well a business performs is directly related to how well these disparate systems are integrated. Aspect Software computer telephony integration (CTI) solutions enable you to: - Link enterprise resources
- Coordinate customer transactions
- Unify business functions
Operating standalone, silo systems may result in inefficiencies or a lesser-quality customer experience. However, if all systems in the enterprise function as a seamless whole, the business can run more smoothly and profitably. Aspect Software CTI solutions provide you with the following capabilities to help you address those inefficiencies: - CTI – link contact-handling systems and agent desktops to front- and back-office databases where customer information is stored
- Workflow engine – create process flows based on business rules that include steps performed with multiple systems in multiple business units
- Aspect eBusiness Architect – reduce the time and expense of developing customer-facing applications with this intuitive graphical development environment
- Universal queuing and routing – queue and route multichannel contacts
Aspect Software offers Aspect® Enterprise Contact Server™ to help you put business processes under the control of business rules and the Aspect eBusiness Architect graphical developers’ interface for single and multisite contact center operations.
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