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Aspect Software

Services

Aspect Software understands that comprehensive education, consulting and support services are critical for our customers to realize the full business benefit of unified communications for the contact center using our Unified IP, Signature and PerformanceEdge products.

In each of these areas, Aspect offers highly trained experts and fast response times to ensure the highest performance and return on investment. Aspect® Technical Services begins prior to the initial sales call and continues throughout the life cycle of the business relationship. Aspect® Professional Services professionals collaborate with you to define and deliver sophisticated applications that work within your unique environment and culture. And Aspect® Education Services offers a variety of courses to equip your contact center staff with the skills and knowledge needed to enhance productivity and increase the quality of service they deliver to your customers.

Our Services

Aspect Professional Services
Aspect Professional Services brings 35 years of contact center expertise and focus to address your business challenges. Our experienced and diversely talented teams collaborate with yours to define and deliver sophisticated applications that work within your unique environment and culture. The Aspect Professional Services teams employ a proven process for identifying and evaluating specific requirements and implementing tailored solutions that match these requirements. They provide expert analysis, recommendations and implementation services – including project management and deployment, performance management, custom application development and remote services consulting and configuration.

Aspect Education Services
Aspect Education Services offers a variety of courses designed to provide your contact center staff with the skills and knowledge needed to enhance productivity and increase the quality of service they deliver to your customers. With training facilities located throughout the world and on-site training available by request, Aspect Education Services offerings includes a wide range of standard classroom and computer-based courses, as well as custom courses tailored to meet your unique training, schedule and location requirements.

Aspect Technical Services
Offering a comprehensive portfolio of support services, Aspect Technical Services begins prior to the initial sales call and continues throughout the life cycle of the business relationship to help you best achieve your business goals. Aspect Technical Services is committed to providing a seamless, efficient and professional customer experience. You can access an online knowledge base for self-service, and you can rely on our experienced team of certified support engineers for multichannel support, case tracking, troubleshooting and more.