Aspect Software Bridges the Enterprise-Contact Center Divide
Aspect Software standards-based, IT-ready software unifies contact center applications to: - Lower costs
- Reduce complexity
- Provide stronger security and higher reliability
- Relieve the burden on IT resources
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The Aspect unified architecture eliminates the typical tangle of CTI connections to multiple, proprietary, hardware-centric products – bringing together all the applications necessary for today’s contact center in a single, IT-ready platform. This enables customers to interact with the organization through their preferred contact channel while real-time and historical reports provide complete visibility across channels and operations. What’s more, extending customers’ transactions into the enterprise takes advantage of customer service, sales and collections communications-enabled business processes that have long been established within the contact center. Now, many of the more than 10 percent of customer inquiries that require input from someone outside the contact center can be resolved in a single transaction. This IT-ready, unified approach consolidates business logic, fully empowering contact center managers to dynamically control all the elements that impact the customer’s experience. This frees IT to focus on new programs and projects. Our unified contact center solution offers many benefits, including: - Virtualization techniques that minimize your physical footprint
- A network layer that interoperates with open telephony standards
- Web services that ease application integration
- Open integration to our contact center data mart to enable business intelligence
- Overall system management and monitoring that leverages your existing tools and practices
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