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Optimize Government Agency Contact Center Strategies and Operations

Whether you manage a federal, state or local government organization, you need an experienced partner that can deliver real and measurable value for your inbound and outbound government contact center initiatives. Aspect software has that expertise, offering more than 35 years of continuous innovative research, development and support for simple and complex contact center operations and helping countless government agencies handle and track all types of constituent contact via multiple channels – voice, email, Web chat, and fax.

Our products, which are designed for maximum flexibility, enable you to replace or add new technology to your contact center incrementally or all at once. Each of our offerings includes a number of built-in features and functions that meet all of your contact center requirements with minimal need for customization, allowing you to achieve faster deployments and solutions that work better from day one.

Our dedication to providing proven, innovative products and services enables you to achieve your key organizational strategies, improve the overall experiences of the citizens you serve, and easily and consistently comply with state- and country-mandated security requirements.

Leading Government Agencies Depend on Aspect Software

The Internal Revenue Service, U.S. Postal Service, Department of Defense, Knowsley Metropolitan Borough Council, and other government organizations across the globe rely on Aspect Software to manage more than 300 million interactions per year. 

With Aspect Software all-in-one, IT-ready solutions, you can eliminate complexity, lower costs and increase agility by consolidating all of your contact center functionality into standards-based software that is easily deployed, managed and propagated throughout your agency. This approach allows you to consolidate your administration, routing, reporting, and workflow onto a single, scalable platform. It also enables you to provide your citizens with the integrated tools they need to better help themselves through speech or other self-service mechanisms, and gives them the power to communicate with your agency via their preferred channel – phone, email, Web chat, or fax.

The world’s most progressive government agencies use Aspect products and services to balance citizen demands against bottom line realities and top line objectives. Your agency needs a contact management platform that allows you to:

  • Eliminate contact and technical silos by integrating contact management and pervasive information capture and sharing
  • Improve your CRM processes for the availability of robust customer history and real-time access to contact information
  • Route contacts according to business rules, expertise and workload
  • Work smarter and get more done with a leaner range of resources

Aspect is a contact center solutions provider that is in the position to address special needs in our product development. We use Section 508 of the U.S. Federal Rehabilitation Act as a guideline for making our solutions more accessible.