What It Is Why You Need It IT-ready Resources

Optimize Your Sales and Telemarketing Strategies and Operations

Aspect Software delivers sales-savvy solutions that enable telesales contact centers to seize every opportunity to acquire new customers. Our extensive experience and expertise in financial services – mortgage banking, credit cards and insurance – as well as virtually every type of consumer product and service, has given us an insider’s perspective on a wide variety of sales and telesales strategies and campaign types. Whether you are an in-house or outsourced contact center, we give you the tools you need to improve call handling times, increase sales and expand prospect contact opportunities by boosting campaign penetration rates and driving right party contact rates.

We have served the telesales industry for more than 25 years, during which time more than a thousand of the world’s leading sales and telemarketing organizations have relied on us. Why? Because we understand sales and telemarketing – we know your business and technical requirements, and our industry-leading products provide the capabilities and reliability you want and need.

Our products, which are designed for maximum flexibility, enable you to replace or add new capabilities to your sales and/or telemarketing contact center incrementally or all at once. And, each of our offerings includes a number of built-in features and functions that meet all of your contact center requirements with minimal need for customization, allowing you to achieve faster deployments and solutions that work better from day one.

Leading Companies Depend on Aspect for Their Sales and Telemarketing Contact Centers

Aspect Software all-in-one, IT-ready products eliminate complexity, lower costs and increase business agility by consolidating all contact center functionality into standards-based software that is easily deployed, managed and propagated throughout your enterprise. Our PerformanceEdge optimization suite maximizes the performance of sales professionals and subject matter experts, optimizes resources, and improves the overall customer experience. And, our traditional contact center solutions help you better manage customer interactions against your key sales objectives. 

The world’s most progressive telesales contact centers use Aspect products and services to balance consumer demands against bottom line realities and top line objectives. It's time you start using our solutions to:

  • Optimize outbound campaign strategies by using demographic data, customer profiles, account histories, and regulatory and contractual conformance statistics to target the right people, increase sales, and maximize productivity
  • Identify and engage live prospects that have been targeted through dialing filters and effective call classification
  • Comply with Do Not Call legislation
  • Manage contacts based on segmentation rules and offer codes, ensuring each prospect is properly classified before your center contacts them
  • Deliver prospects to the most qualified sales representative within government-mandated time constraints
  • Satisfy transactions with sophisticated scripting while ensuring that processes are followed to validate a prospect’s ability to legally complete the transaction
  • Optimize systems and processes for current and future interactions