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Aspect® Spectrum® ACD supports critical, high-volume customer interaction by tightly integrating reliable ACD functionality with sophisticated computer telephony integration (CTI) applications in both traditional circuit-switched infrastructures and software-only IP environments. Aspect Spectrum ACD provides: - IP and TDM in a single platform
- Powerful routing capabilities
- Comprehensive real-time and historical views
- Valuable real-time alerts
- Easy integration with other systems
The Aspect Software open interaction architecture provides a flexible, integration-friendly platform that readily adapts to dynamic conditions to address future needs. Aspect Spectrum ACD is the latest release in a long line of proven inbound solutions that have consistently provided 99.999 percent availability.
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