|
In addition to computer telephony integration (CTI) capabilities, a workflow engine and graphical development environment, Aspect® Enterprise Contact Server™ offers advanced routing capabilities for multisite and multichannel contact management. Aspect Enterprise Contact Server gives you ability to: Completely integrate contact resources Provide agents with powerful real-time information Simplify multisite administration
Aspect Enterprise Contact Server also extends CTI capabilities across all contact channels, providing screen pop with voice calls, as well as with email and Web contacts. Aspect Enterprise Contact Server simplifies the management of email, Web and voice contacts by allowing managers to write a single set of business rules that use customer data to direct the routing of contacts coming across all channels.
|
