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Aspect® Unified IP™ internet contact functionality gives your customers the flexibility to interact with you online, via email, or over the phone. By unifying capabilities sue as web chat, web collaboration, inbound and outbound email management, and workflow management with your core inbound, outbound and self-service applications, Aspect Unified IP allows you to deliver a superior customer experience no matter what channel your customers choose. Inclusive applications that help deliver this advantage and automate the work process for agents include: - Email response (auto and assisted)
- Web chat
- Web Callback
- Web collaboration
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