Aspect, the largest company solely focused on unified communications for the contact center, welcomes you to our series of podcasts. These podcasts are designed to provide a greater understanding of key trends in the contact center and how those trends can positively impact organizations, contact centers and their customers. In addition, topics include the benefits that Aspect product strategies can bring to your business.
Trends in Workforce Management
This podcast will provide information about the challenges organizations face in managing employee seat utilization how workforce management applications are able to help address these challenges.
Aspect and Microsoft Partnership
This podcast provides information on the recently announced Global Strategic Alliance between Aspect and Microsoft to help deliver unified communications to contact centers around the world.
UC 101
This is the first podcast in our Unified Communications for the Contact Center series, which provides background on what is Unified Communications, the role contact centers play within an organization's unified communications strategy and discusses the benefits of Unified Communications for the Contact Center.
Challenges to Unified Communications Adoption
This is the second podcast in our Unified Communications for the Contact Center series. This outlines the challenges businesses face when implementing a unified communications strategy.
Why Aspect?
This is the third podcast in our Unified Communications for the Contact Center series. This podcast discusses why Aspect is uniquely suited to deliver Unified Communications for the Contact Center to organizations.
The Benefits of Unified Command and Control™
In the second episode of the Aspect Unified Command and Control podcast series, Gary Barnett, Chief Technology Officer (CTO) at Aspect explains the specific benefits that the solution can bring to large contact centers.
What Is Unified Command and Control™
This is the first episode in the Aspect Unified Command and Control podcast series. This first podcast hosted by Mike Sheridan, senior vice president of strategy at Aspect explains what Unified Command and Control is and how it can positively impact a company's contact center performance.
Corporate Contacts
- Aleassa Schambers
Aspect
630 227 7969 voice
630 227 8186 fax
aleassa.schambers
@aspect.com
Europe and Africa
Anita Marsh
Aspect
+44 20 8589 1000 voice
jenny.thornton@aspect.com
julia.ulrich@aspect.com
Asia Pacific and
Middle East
Steven Tan
Aspect
65 6416 0166 voice
steven.tan@aspect.com
Caribbean and Latin America
Beti Cerezo Albarran
Aspect
52 55 9171 1468 voice
beti.cerezoalbarran
@aspect.com