WESTFORD, Mass., 31 October 2006—Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced it has received two honors from Technology Marketing Corporation (TMC): the TMC Labs 2006 Innovation Award for Aspect® eWorkforce Management™ 7.0, and Internet Telephony magazine’s 2006 Excellence Award for Uniphi Connect for the Aspect® CallCenter® ACD.
The TMC Labs Innovation Award, now in its seventh year, is designed to recognize the industry’s truly unique and innovative products and services. Its sole purpose is to distinguish solutions that have unique features and that often help to carve out a new market niche or start a trend.
Internet Telephony magazine’s Excellence Award recipients are determined based on hard data – numbers demonstrating the improvements that the company’s product or service has made in one of its client’s businesses.
“Aspect Software has shown the staff of TMC Labs that its contact center products are truly innovative. They have also earned recognition from the editors of Internet Telephony for taking risks to advance VoIP technology and provide real solutions,” said Nadji Tehrani, founder and chairman of TMC. “Achieving these two great honors shows us that Aspect Software is entirely committed to continuing its 30-year tradition of innovation and delivering proven products and services. I look forward to seeing other industry-leading solutions from this company over the next 30 years.”
Aspect eWorkforce Management 7.0, part of the Aspect Software Contact Center Performance Optimization product line, is an industry-leading solution for optimizing today’s contact center workforce performance, offering enterprise-class outbound and inbound scheduling. The product’s core component provides essential workforce management forecasting, scheduling and tracking functionality for single-skill, multiskill and multichannel contact center environments.
Uniphi Connect, an innovative hybrid solution for the Aspect CallCenter ACD, makes it possible for contact centers to deploy both PSTN and IP-based agents on a single platform. It enables businesses to take advantage of the cost savings of VoIP, continue to realize a return on investment in PSTN infrastructure and migrate to IP at a pace that suits their unique needs.
Additional information about other products available from Aspect Software can be found at www.aspect.com. TMC Labs 2006 Innovation Award highlights can be found in the September and October issues of Customer Interaction Solutions magazine and the 2006 Internet Telephony Excellence Award winners are published in the October issue of Internet Telephony magazine.
Other recent Aspect Software awards include Frost & Sullivan Growth Strategy Leadership Award, CRM magazine’s 2006 Service Elite Award, and Speech Technology Magazine’s Most Innovative Solutions 2006.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
About Internet Telephony magazine
Celebrating its 100th issue in October 2006, Internet Telephony magazine has been providing unbiased views of the complicated converged communications space. Internet Telephony offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs and Miercom. Internet Telephony magazine has a circulation of 55,000. Internet Telephony magazine has been a VoIP Authority since 1998™.
For more information, please visit www.tmcnet.com.
About TMC®
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,100 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces Internet Telephony Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
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Aspect, eWorkforce Management, CallCenter ACD and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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