CHELMSFORD, Mass., 6 November 2007 - Aspect Software, Inc., the world’s largest company focused solely on the contact center, today announced the company has continued to improve its ranking on the 2007 Software 500 list of the world’s largest software and services providers. Aspect Software once again placed among the top 100 companies on the list at number 76 overall, moving up from 82 in 2006 and 144 in 2005.
“Competition within the software industry continues to be fierce, and we believe that our ability to listen to our customers and extend our product offerings with the introduction of PerformanceEdge™ and Aspect® Unified IP™ has helped us differentiate ourselves, which is contributing to our higher ranking,” said Jim Foy, president and chief executive officer at Aspect Software. “Through our climb up the list, we’ve established ourselves as one of the major players in the contact center market and the greater software industry. As the contact center plays an increasingly larger role in helping companies achieve their business objectives, we expect that our more than 30 years of experience in this space helping companies improve their customer service, collections and telemarketing processes will allow Aspect Software to continue to grow and improve our position on the Software 500 list.”
The Software 500 is a reflection of the overall software and services industry and provides a benchmark of growth by segment in the market.
“The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year,” says John P. Desmond, editor of Software Magazine and Softwaremag.com. “The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners. It is a quick reference of vendor viability, which is content of value.”
The Software 500 ranking is based on total worldwide software and service revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co., as well as from public documents. The Software 500 list is posted at www.softwaremag.com.
About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, PerformanceEdge, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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