HUNTSVILLE, AL and WESTFORD, MASS.— 12 December 2006 — Digium® Inc., the Asterisk® company, today announced that Aspect Software, Inc., the world’s largest company solely focused on the contact center, has selected Digium’s Asterisk Business Edition IP PBX as the telephone infrastructure for its new corporate headquarters, to be located in Chelmsford, Mass.
Asterisk Business Edition will be used to support 500 Aspect Software business and technical services subscribers in an environment which requires high availability. In the technical services contact center, Aspect Software will be integrating its leading unified contact center solution, Aspect® EnsemblePro™, with the Asterisk Business Edition.
As a reseller of Asterisk Business Edition, Aspect Software recognized the value contact center customers have experienced with Asterisk and the company took advantage of its new headquarters move as an opportunity to install this new infrastructure and capitalize on the benefits it will provide.
“SIP-based Voice over Internet Protocol and the adoption of open source applications is clearly the direction where the communications industry is headed. Aspect has extensive experience interoperating our contact center solutions with various PBXs and has come to appreciate a PBX that offers true openness,” said Jamie Ryan, chief information officer of Aspect Software. “In addition, we heard great feedback from Asterisk customers regarding the functionality of the solution and reliability of the product.”
Added Ryan, “Because Asterisk offers the same robust features as closed-source IP PBXs, like from Avaya and Cisco, it helps support our long-term goal of creating a unified communications platform, providing the ability to add more sophisticated functionality as our business grows.”
The Asterisk solution is expected to be in production at the Aspect Software headquarters in the first quarter of 2007.
“We are pleased that Aspect Software has selected Asterisk Business Edition as the foundation for the telephony infrastructure of their new corporate headquarters,” said Mark Spencer, founder and president at Digium. “This is an example of how Asterisk is reinventing the way businesses embrace VoIP technologies by bringing more flexibility and cost savings to the enterprise.”
About Digium
Digium, the Asterisk company, is the original creator and primary developer of Asterisk, the industry's first open source telephony platform. Digium provides hardware and software products, including the Asterisk Business Edition™, its professional grade version of Asterisk, to enterprises and telecommunications providers worldwide. Digium also offers a full range of professional services including consulting, technical support and custom software development services.
Used in combination with Digium's PCI telephony interface cards, Asterisk offers a strategic, highly cost-effective approach to voice and data transport over IP, TDM, switched and Ethernet architectures. Digium’s offerings include legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers. Additional information can be found at www.digium.com.
About Asterisk
Code for Asterisk, originally written by Mark Spencer of Digium Inc., has been contributed to from open source software engineers around the world. Currently boasting over 1 million users, Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323. It supports U.S. and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure.
The Digium logo, Digium, Asterisk, Asterisk Business Edition and the Asterisk logo are trademarks of Digium Inc. All other trademarks are property of their respective owners.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, EnsemblePro and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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