8 December 2006 — Makati, Philippines – Aspect Software, Inc., the world’s largest company solely focused on the contact center, and DTSI, a leading systems integrator and technology solutions and services provider, today announced that they have entered into a strategic partnership to cater to the growing requirements of the Philippines contact centre market. Under the terms of the agreement, DTSI will distribute all Aspect Software products.
The agreement enables DTSI to simplify business operations for its customers by offering them Aspect Software contact center solutions including Aspect® eWorkforce Management™ and Aspect® EnsemblePro™ which help enterprises reduce complexity, increase flexibility, achieve business goals and deliver results within cost and time constraints without compromising the quality of their operations or the experience they deliver.
“DTSI and Aspect Software share the same pursuit of excellence through the focused and creative use of resources to provide the market with the best products and solutions available,” said Paul Santos, vice president, sales & marketing, DTSI. “This partnership will help us be strong and fast as we continue moving forward in a highly competitive industry.”
Aspect eWorkforce Management, the market-leading workforce management solution according to industry analyst research, enables companies to plan, manage and optimize the performance of multiskilled, multichannel, multisite and outsourced staffing resources accurately and efficiently. This scalable suite utilizes industry-standard hardware and software and can integrate with all leading ACDs and predictive dialers to reduce operational complexity and cost. Its core component provides essential workforce management forecasting, scheduling and tracking functionality, while a set of fully integrated enhancement packages help fine-tune agent productivity, empower agents and supervisors, optimize overall performance and simplify the management of contact center workforces.
Aspect EnsemblePro is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal capabilities, recording and quality management, and unified reporting and administration. In addition, Aspect EnsemblePro provides application service provider (ASP) capabilities, enabling service providers to host multiple clients segmented as individual tenants. Built to scale from small to enterprise contact centers, it incorporates a robust set of core features that support sophisticated contact strategies for both traditional voice and voice over Internet protocol (VoIP).
“The contact centre market is changing quickly, such that technology providers have to offer the best business solutions to help customers get optimum results,” said Pramod Ratwani, vice president, Asia Pacific and Middle East for Aspect Software. “DTSI’s technological expertise combined with leading contact centre solutions from Aspect will help businesses better meet performance expectations and needs of their customers.”
About DTSI
DTSI was established in 1997 through a partnership between information technology giant Fujitsu Philippines and NewGen Holdings. Today, DTSI is the country’s leading systems integrator and technology solutions and services provider. Its core services include a full range of enterprise network systems and solutions integration: consulting, planning, design, installation and management. Through the years, DTSI has grown to become the preferred call center solutions provider serving most of the large international outsourced contact centers in the Philippines.
For more information, visit www.dtsi.com.ph.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, eWorkforce Management and EnsemblePro are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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