WESTFORD, Mass., Jan. 31, 2007—Aspect Software, Inc., the world’s largest company solely focused on the contact center, has received Customer Inter@ction Solutions magazine’s 2006 Product of the Year Award for Aspect® Customer Self ServiceTM 7.2, a voice self-service portal that uses Session Initiation Protocol (SIP) based Voice over Internet Protocol (VoIP) or traditional voice connectivity. This award, which is the publications' highest honor, recognizes quality products that have the power to advance the call center and customer relationship management industry. “Selecting Product of the Year winners was an extensive process,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. “With this new version of Aspect Customer Self Service, Aspect Software has once again demonstrated their vision, leadership and attention to detail. We are proud to honor their hard work and accomplishments, and we look forward to seeing more innovative solutions from Aspect Software in the future.” Aspect Customer Self Service 7.2, from the Aspect Software Signature product line, includes advanced capabilities and a flexible user interface, which make the self-service experience more positive for customers and increase the number and type of transactions that can be automated. Built on a highly-scalable platform that supports from four to thousands of voice ports, Aspect Customer Self Service’s distributed architecture offers redundant configurations for high availability. It uses non-proprietary, off-the-shelf, industry-standard hardware, supports VoiceXML 2.0 and 2.1 standards, and has been awarded VoiceXML-Forum certification. Companies using Aspect Customer Self Service can reduce total cost of ownership by leveraging software-only VoIP capability, eliminating the need for telephony cards, which gives callers quick and easy access to assisted service, as needed. “Well-planned contact center automation is a valuable tool that is increasingly helping companies to differentiate themselves from the competition,” said Steve Herlocher, vice president of product management for Aspect Software. “Aspect Customer Self Service provides all the benefits of traditional self service, but also includes speech recognition, text-to-speech technology, and voiceprint identification capabilities and offers IP enablement. Whether it is deployed at the edge of a network or in a traditional architecture, Aspect Customer Self Service is allowing companies around the world to deliver sophisticated self service interactions.” Additional information about the other products available from Aspect Software can be found at www.aspect.com. 2006 Product of the Year award winners will be highlighted in the January and February 2007 issues of Customer Inter@ction Solutions magazine. Other recent Aspect Software awards include TMC Labs 2006 Innovation Award, INTERNET TELEPHONY magazine’s 2006 Excellence Award, and Frost & Sullivan Growth Strategy Leadership Award. About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com. # # # Aspect, Customer Self Service and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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