CHINA, 4 January 2007—Aspect Software, Inc., the world’s largest company solely focused on the contact centre, has appointed Digital China, a leading information technology services company in the People’s Republic of China, as its first Tier One channel partner in China.
Digital China’s new channel partner status will enable it to distribute Aspect contact centre technologies, including Aspect® eWorkforce Management™, Aspect® Spectrum® ACD and Aspect® EnsemblePro™, in China, Hong Kong and Macau. The company will also be empowered to facilitate product installations and systems training.
“This appointment of Digital China is another clear-cut example of our expansion strategy in action, especially in terms of customer service, for the Asia-Pacific region,” said Pramod Ratwani, vice president, Asia Pacific and the Middle East, Aspect Software. “A case in point of how fast things are moving is that Digital China has already secured Yunnan Unicom as its first Aspect eWorkforce Management customer in China.”
Aspect Software and its channel partners help companies deliver high-quality customer services, handle collections efficiently and generate revenue from their sales and telemarketing campaigns. Its tiered channel partner program helps it to evaluate and rate its channel partners based on their capabilities and expertise.
“Digital China is very proud of our Tier One designation as a channel partner of Aspect Software,” said Wu Ying, general manager of Digital China’s System-Integration Business Unit Solution Centre. “Aspect is an undisputed leader in the contact centre solutions industry, and this partnership will help us open new doors to a market that has huge growth potential.”
“With Yunnan, China East Airlines and Fujian Xing Ye Bank among the more recent additions to our growing customer list, Aspect products continue to establish themselves as the contact centre solutions of choice in China for companies in the transport, banking and finance industries,” said Ratwani. “We look forward to welcoming more Asia-Pacific companies to our family of customers via a very productive relationship with Digital China.”
About Digital China-Distributed Aspect Products
Aspect eWorkforce Management enables companies to plan, manage and optimize the performance of multiskilled, multichannel, multisite and outsourced staffing resources accurately and efficiently. With productive, empowered agents, contact centres can maximize profits and customer satisfaction, reduce staffing costs and turnover, deliver superior customer service and improve their overall performance to better meet the business goals of their companies.
Aspect Spectrum ACD supports critical, high-volume customer interaction by tightly integrating reliable call distribution functionality with sophisticated CTI applications in both traditional circuit-switched infrastructures and software-only IP environments. Companies can improve customer satisfaction with efficient routing that connects callers with the right resource quickly and can empower agents to work anywhere, anytime.
Aspect EnsemblePro is a complete contact centre solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax) in traditional voice or VoIP environments. Using its multiple applications, including an automatic call distributor, voice portal, quality management and recording, Internet contact and unified reporting and administration, companies can increase customer satisfaction, enhance sales opportunities and improve outbound collection rates.
About Digital China
Digital China is an information technology services company dedicated to the advancement of digitization in China. According to IDC, Digital China is currently the largest IT products distributor and systems integrator in China. Digital China was spun off from Legend Group Limited and separately listed on the Hong Kong Stock Exchange Limited on 1 June 2001.
About Aspect Software
Aspect Software, Inc., founded the contact centre industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centres around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), diallers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, Aspect Software, Spectrum, eWorkforce Management, and EnsemblePro are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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