WESTFORD, Mass., 1 February 2007 - Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today its Aspect Customer Experience (ACE) 2007 will again feature a high-caliber list of speakers at this year’s user conference, including noted author and speaker, Dr. Robert Kriegel and contact center technology expert and author, Donna Fluss from DMG Consulting.
Aspect Software and the Aspect Software User Group Association (ASUGA) are hosting ACE 2007 at Caesar’s Palace in Las Vegas March 4-7. The Aspect Customer Experience is designed to address the topics that affect an organization’s collections, customer service, and sales and telemarketing operations on a daily basis.
ACE 2007’s keynote presentation topics cover both contact center trends and techniques for bring change to the contact center:
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Donna Fluss, president of DMG Consulting LLC and author of The Real-Time Contact Center, will focus on contact centers in the age of analytics. Her presentation will address the strategic imperative of transitioning contact centers to revenue generating organizations. Donna will highlight innovative technologies and applications, and present tactics and best practices for changing contact center dynamics.
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Dr. Robert Kriegel, best-selling author of How to Succeed in Business Without Working so Damn Hard and Sacred Cows Make The Best Burgers, will focus on bold, innovative, ‘out of the box’ strategies for keeping ahead of the changes, challenges and competition in today’s dynamic marketplace. His presentation will outline strategies for gaining the competitive edge by not competing, but changing the game, leading customers not following them and rethinking rules, redefining roles and reinventing the game.
The ACE 2007 conference will also feature breakout sessions with more than 100 Aspect Software and customer-led sessions on a variety of operational, technical and business topics that will cover how contact centers can balance customer demands with the realities of the bottom line. Attendees will learn best practices from other users on topics, such as managing at-home agents to improve customer service and agent morale, applying performance optimization solutions to increase service levels and create consistent customer experiences, and moving to an IP contact center to leverage the benefits of increased flexibility. They will also learn about the latest product offerings from Aspect Software and how they can use those products to meet their strategic customer contact objectives. Roundtable discussions will also allow conference attendees to have an exchange on contact center experiences and best practices.
ACE 2007 also features some very prominent technology vendors as sponsors:
To learn more about the Aspect Customer Experience 2007 or to register to attend, please visit www.aspect.com/go/ace.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect and Aspect Software, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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