CHELMSFORD, Mass., 7 February 2008 — Aspect Software, Inc., the world’s largest company solely focused on the contact center, has received INTERNET TELEPHONY magazine’s 2007 Product of the Year Award for Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management across as many as 40,000 agents at more than 40 contact centers.
“Companies around the world are focusing on reducing complexity, lowering costs and increasing their business agility,” said Mike Sheridan, senior vice president of strategy and marketing for Aspect Software. “Unified Command and Control is a key component of our unified approach and helps organizations achieve these goals by simplifying the management and control of multiple contact centers and applications, regardless of whether they are based on session initiation protocol (SIP)-based voice-over Internet protocol (VoIP) platforms or traditional voice platforms.”
Sheridan continued, “Unified Command and Control is making virtualization a reality for our contact center customers that require greater control, flexibility and scalability, while also leveraging existing technology investments. We’re extremely pleased to have received this recognition from INTERNET TELEPHONY magazine, which underscores the value of the Aspect unified approach.”
Made generally available in November 2007, Unified Command and Control consolidates data from various contact center applications, eliminating areas of duplication and reducing operating costs associated with managing agent profiles. The solution allows businesses to use one system to facilitate all agent moves, adds, and changes across sites, and enables local survivable nodes, ensuring business continuity during a local network failure or in the event of a disaster. Built on a service-oriented architecture (SOA), Unified Command and Control is extensible to similarly open standards-based products.
“Aspect Software has proven they are committed to quality and excellence while addressing real needs in the marketplace. INTERNET TELEPHONY is pleased to grant them a 2007 Product of the Year Award for Unified Command and Control,” said Rich Tehrani, TMC president and editor-in-chief of INTERNET TELEPHONY magazine. “We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future.”
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite, combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, Unified Command and Control, Unified IP, Performance Edge and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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