LAGOS, Nigeria, 1 March 2007—Aspect Software, Inc., the world’s largest company solely focused on the contact centre, announced today that Customer Contact Solutions Nigeria Limited (CCSNL) is its newest channel partner in Nigeria, Africa’s most populous country. The relationship will strengthen regional market penetration by Aspect and enable companies in Nigeria and West Africa to purchase contact centre solutions for customer service, collections, and sales and telemarketing from a single, local vendor.
“CCSNL is proud to partner with Aspect Software, and we think our work together will make a major positive impact on the contact centre industry in Nigeria and West Africa as a whole,” said Ikenna Odike, managing director of CCSNL. “This is a great opportunity for CCSNL to become not only the leading contact centre software vendor in West Africa, but the leading contact centre outsourcing destination in Africa, utilising the complete suite of Aspect products.”
The Aspect Signature, Unified IP and Performance Optimization product lines include contact centre solutions ranging from automatic call distributors, diallers and voice portals to computer telephony integration, workforce management, quality management, performance management and interaction optimization applications. Aspect products feature open interaction architectures that support new and emerging technologies, such as voice-over-Internet protocol (VoIP), while facilitating simplified integration.
“CCSNL’s breadth of experience in the contact centre industry, support infrastructure and commitment to customer service will provide great additional value to our customers in Nigeria and West Africa,” said Henry McCracken, regional sales director, Africa, for Aspect Software. “It’s clear that this partnership will not only benefit CCSNL and Aspect but any company trying to build a successful contact centre in the region.”
CCSNL was established in 2004 to grow the contact centre market in Nigeria. Operating predominantly in the outsourced contact centre, communication consulting, maximisation services and value-added services arenas, it enables its customers to communicate using state-of-the-art methodologies and application technologies in voice, voice-over-Internet protocol (VoIP), mobile telephony, intranet, fax and email.
About Aspect Software
Aspect Software, Inc., founded the contact centre industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centres around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), diallers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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