CHELMSFORD, Mass., 2 May 2007— Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today its Aspect® eWorkforce Management™ 7.0.1 - Perform module is now available in French, German, Spanish, Korean, Japanese, Traditional Chinese and Simplified Chinese. This latest version also provides localization of online support help for the core Aspect eWorkforce Management solution.
The Aspect eWorkforce Management— Perform module helps contact centers understand how agents are performing, both historically and in real-time, to ensure agents are at peak productivity. With the Perform feature, companies can collect complex adherence and productivity data, and compare agent status to established objectives and schedules.
“This release of Aspect eWorkforce Management enhances a key piece of the solution for our customers and prospects in Europe, Latin America and the Asia- Pacific regions,” said Robert Kelly, vice president, performance optimization solutions. “Aspect continues its commitment to provide leading workforce management solutions around the globe. We expect the new enhancements to the Perform module will help companies get the most out of their agents’ performance and staffing efforts to enhance agent productivity and ultimately provide a better customer experience.”
Aspect eWorkforce Management, from the company’s Contact Center Performance Optimization product line, is a complete automated solution that provides the capabilities for forecasting, scheduling and tracking, to ensure contact centers have the right staff, with the right skills, at the right time. The end result is increased productivity and revenue, improved customer service and agent performance, reduced staffing and operating costs, and increased profits and customer satisfaction.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, Aspect Software, and eWorkforce Management are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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