MILAN, 8 May 2007 – Aspect Software Inc., the world’s largest company focused solely on the contact center, announced today it will sponsor and present at the 2007 VoiceCom conference in Milan 16-17 May at AtaHotel Executive, Via Don Luigi Sturzo, 45. For the last decade, VoiceCom has been the only event in Italy entirely devoted to the “front office” and the technologies that support it.
Marco Caporossi, regional manager of Italy & Greece for Aspect Software, will address attendees in a speech on 17 May at 10:30. His discussion will focus on what today’s consumers expect from their experiences with companies, how meeting or failing to meet these expectations can impact potential future business, and how a unified contact center solution can help companies balance consumer demands with the business’ strategy. Mr. Caporossi will also participate in a roundtable discussion on 16 May at 14:30 to discuss differing approaches to customer service and strategies for improving customer satisfaction.
“A single experience with a contact center can mean the difference between a loyal, lifetime customer and an unhappy one who chooses to take their business elsewhere,” said Caporossi. “Now is the time for companies of all sizes to recognize the impact their contact centers’ performance can have on the bottom line and take the steps necessary to deliver the experience consumers demand and deserve. VoiceCom is the ideal forum to discuss such a pressing issue with the industry leaders in Italy.”
On the show floor, visitors will have the chance to see demonstrations and obtain detailed information on Aspect Software products, including:
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Aspect® EnsemblePro™, a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities.
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Aspect® eWorkforce Management™, a contact center product that enables accurate planning, efficient management and optimal performance of multi-skilled, multichannel, multisite and outsourced staffing resources.
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Aspect® Quality Management™, a product that provides call logging capabilities to record every customer interaction, helping contact centers improve performance, comply with regulations and meet and exceed business goals.
With customers in more than 50 countries worldwide, Aspect Software provides products and services to many of the world’s largest and most successful organisations’ customer contact centers. Aspect Italy offers local businesses – small, mid-size and large enterprises alike with contact centers ranging from 50 to 10,000 agents – the opportunity to transform the way they interact with their customers across all sectors including banking and finance, insurance, public administration, retail, hotel/entertainment and outsourcing.
For more information about Voicecom2007, visit http://www.voicecomforum.it/english.htm.
About Aspect Software
Aspect Software, Inc. founded the contact centre industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centres around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), diallers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, Aspect Software, EnsemblePro, eWorkforce Management and Quality Management are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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