CHELMSFORD, Mass., 6 June 2007—Aspect Software, Inc., the world’s largest company solely focused on the contact center, has been named a finalist for the 2007 American Business Award in the computer software category for Aspect® eWorkforce Management™ 7.0 as the Best New Product or Service. This industry-leading contact center software solution enables contact centers to accurately plan, manage and optimize the performance of multiskilled, multichannel staff in one or several locations.
“Aspect is honored to be an American Business Awards nominee for the second year in a row,” said Jim Foy, president and CEO of Aspect Software. “We believe this nomination reflects our ongoing commitment to innovation and improving business efficiency, particularly by enhancing the productivity and performance of the contact center with solutions like Aspect eWorkforce Management.”
The American Business Awards, which are nicknamed the Stevies for the Greek word “crowned,” are the only national, all-encompassing business awards honoring great performances in the workplace. The 5th annual American Business Awards will be announced June 11, 2007 during a gala at New York City’s Marriott Marquis Hotel. The ceremonies will be videocast on the Internet and broadcast on the radio.
Aspect eWorkforce Management is part of the Aspect Software Contact Center Performance Optimization product line, which synchronizes all components of a contact center’s performance. Aspect eWorkforce Management 7.0 helps managers maximize service and minimize the costs of a contact center’s operations with strategic planning tools that automate tasks and enhance productivity. What makes Aspect eWorkforce Management 7.0 different is its ease of use. New navigational functionality and data manipulation capabilities benefit users by facilitating easy interaction with the software and reducing training costs. It is also supports eight languages – Chinese (Simplified and Traditional), Korean, Japanese, English, French, German and Spanish – for increased use of the software worldwide.
This is the second nomination for Aspect Software in the New Product or Service category. In 2006, Aspect was a finalist with Aspect® EnsembleProTM 6, the company’s leading unified solution that includes an automatic call distributor (ACD), dialer, voice portal, email and chat capabilities, as well as provides reporting, routing and administration on a single platform.
The American Business Awards program is governed by a board of distinguished judges and advisors that features many of the leading figures in American business including Donald Trump, chairman, president and CEO of The Trump Organization; Drew Schutte, Publisher of Wired Magazine; and Tom Peters, best-selling author and business guru.
Businesses submitted more than 2,000 nominations for consideration in more than 40 categories. Finalists were chosen by business professionals nationwide during preliminary judging, which took place from April through mid May. Judges chose the nominees on the merits of their claims of innovation and the overall quality of the nominee’s narrative.
Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect, eWorkforce Management and Aspect Software are registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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