TOKYO, 18 July 2007— Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced the appointment of Hayato Koeda as General Manager of Aspect Software (Japan) Ltd. In this role, Koeda is responsible for spearheading the overall operations for Aspect Software in Japan, including sales, marketing and professional services and support. Koeda will drive the company’s revenue and market share growth through the implementation of aggressive sales and marketing strategies and building the company’s channel programs in this market. “Aspect Software is very committed to providing contact centers in Japan with the highest level of service that leverages the company’s more than 30 years of experience. Hayato will be focused on listening closely to each contact center’s individual requirements so that we can ensure Aspect is providing the solutions and service that will enable them to make strong contributions to their company’s strategic objectives,” said Lui Simhua, vice president of the Asia Pacific and Middle East region for Aspect Software. “We are confident that Hayato’s solid industry experience, matched with his excellent management skills, will enable Aspect Software Japan to uphold this commitment.” Prior to joining Aspect Software, Koeda held several senior management positions at various IT companies, including Motive Japan, Dell Japan and Openwave Systems Japan. As the General Manager for Motive Japan, Koeda was responsible for reorganising its business operations by creating and implementing effective sales strategies, establishing a partnership/reseller business model and growing the company’s overall business. “The high broadband penetration rate in Japan presents immense growth opportunities for IP-based contact centers,” said Hayato Koeda, general manager for Aspect Software Japan. “Aspect has an established legacy contact center customer base in Japan and I am confident of boosting the market share with the company’s leading Aspect® Unified IP™ and performance optimization solutions. Hayato is an avid Alpine Ski racer and a former member of the Japan National Ski team. He ranked among the top 5 for the Japan National Team for a 9 year period from 1983 and raced in World Cups and Europe Cups. Hayato holds a bachelor’s degree in Economics from Nippon University in Japan. About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on providing session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Aspect® Unified IP™ product delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com
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Note: Aspect, Unified IP, and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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