SYDNEY, 24 July 2007—Aspect Software, Inc., the world’s largest company solely focused on the contact centre, today announced it has appointed Michael Stelzer as Country Manager for Australia and New Zealand. Stelzer is responsible for developing and executing on the Aspect Software business strategy for the region, focusing on helping companies balance consumer demands with the realities of their bottom lines. In this role, Stelzer will also spearhead the company’s sales, marketing and branding programs in the region.
Stelzer has more than 17 years of experience in the information and communications technology industry, with significant expertise in sales, marketing, business development and channel management. Prior to joining Aspect Software, Stelzer was Country Manager for start-up speech recognition company, TuVox Inc., where he successfully established both customer and reseller networks across Australian and New Zealand.
“Michael is a great addition to our team,” said Lui Simhua, vice president of the Asia Pacific and Middle East region for Aspect Software. “His knowledge of and background in the Australian and New Zealand contact centre industry, in addition to his management, business development and sales credentials, will help us drive continued growth as we meet the needs of the contact centre market in this region. Aspect has built a sizable installed base of well recognized international and local customers in Australia and New Zealand and Michael is perfectly positioned to build on that success.”
Prior to TuVox, Stelzer spent almost eight years in various business development and sales management roles with contact centre software provider, Genesys Laboratories. During his time with the company, he was responsible for generating more than US$20 million in sales, in addition to developing relationships with channel partners, including Alcatel, Telstra Business Systems, Dimension Data and Call Design.
“I’m delighted to be joining Aspect Software, a company recognized across the contact centre industry as a pioneer and innovator with a solid reputation for quality products, delivery and support,” said Stelzer. “Clearly, Aspect has been successful in Australia and New Zealand – as well as across all of APAC – with a strong presence in the vast majority of the regions top 500 contact centres. We expect further growth to come from the demand for new products, such as our unified IP and performance optimization products, that help companies further streamline their contact centre operations, increase efficiency and reduce costs and complexity.”
Aspect Software customers in Australia – spanning the telecommunications, banking and finance, and tourism and hospitality markets – include Hutchison, National Australia Bank, Optus, Qantas and Westpac. Key partners include BT/Syntegra, Call Design, IBM, Lake, Premier Technologies and Telstra Business Systems.
Aspect Software has been positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2006 Contact Center Infrastructure Magic Quadrant, which includes North America1, EMEA2 and Asia Pacific.3 Aspect is also the recipient of the 2006 Asia Pacific Frost & Sullivan Award for Growth Strategy Leadership in the Contact Center Applications Market.
1Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, North America, 2006”, 8 February 2006. Bern Elliot, Drew Kraus.
2Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, EMEA, 2006”, 13 March 2006. Terry Wright, Steve Blood, Bern Elliot.
3Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2006”, 28 January 2006. Steve Blood, Bern Elliot, Girish Trivedi.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on providing session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Aspect® Unified IP™ product delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Note: Aspect and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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