LONDON, UK. 31 July 2007 -- iQor, announced today that it has implemented Aspect® Unified IP™, from Aspect Software, in its UK collections centre of excellence in Preston. iQor is the first UK debt collection company to leverage Aspect Unified IP to increase productivity and enhance call recording in its collection operation and to ensure full OFCOM compliance for both silent calls and messaging.
“Any expanding business needs to harness the right technology,” said John Ricketts, managing director at iQor. “Aspect Unified IP significantly expands our call handling capabilities, taking our platform to 100 seats with 20 automated text–to-speech agents. This investment will help us maintain our industry-leading position and further strengthen our number one performance culture.”
Aspect Unified IP (recently rebranded from Aspect® EnsemblePro™) is a complete contact centre solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities. Its multiple predictive and manual dialling options will enable iQor to effectively manage pacing and comply with regulations, operate a variety of campaign and list management strategies, and ensure accurate voice, fax, modem, pager and answering machine detection.
“We value our people and their abilities and are committed to giving them the best tools to perform their jobs,” said iQor IT director, Barry Pugh. “It is my responsibility to deliver leading, innovative technology and Aspect Unified IP fulfils our extensive list of requirements.”
“Compliance is a hot button issue across the globe and Aspect Software is committed to helping our customers succeed within the boundaries of the regulations that affect them,” said Ralph Breslauer, executive vice president of sales and marketing at Aspect Software. “iQor is an organization that is leading the way in leveraging technology to enhance its business processes and to deliver exceptional performance for its clients.”
About iQor
iQor Ltd is a member of the iQor, Inc family of companies and operates under the following brands within the UK:
iQor Recovery Services Ltd, one of the UK’s largest debt collection operations with UK and Northern Ireland coverage. iQor provides collection services via its 500 employees to many of the most recognisable names in the finance, retail, communications, utilities, local authority and government sectors.
Revenues Management Services Ltd (RMS), a leading player in the business process outsourcing market providing end-to-end customer service solutions across a diverse range of business sectors.
iQor, Inc is one of the world’s largest privately held call centre services companies specialising in collections, accounts receivable management, and customer retention services through its global call centre network of nearly 7,000 employees.
With an experienced management team and top-tier investors, iQor is one of the industry’s fastest growing companies with expanded operations in North America, Europe and Asia.
The iQor family of companies is in the process of consolidating all entities into one unique global brand. Current operating companies include: Allied Interstate and First Contact in the United States; Canadian Bonded Credits Limited (CBCL) in Canada; and iQor Recovery Services Ltd and Revenues Management Services in the United Kingdom; iQor Philippines, Inc in the Philippines; and iQor Management India Pvt Ltd in India.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on providing session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Aspect® Unified IP™ product delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
Aspect, Unified IP, EnsemblePro and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.
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