SINGAPORE, 27 September 2007— Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced the appointment of James Wong as general manager of the ASEAN region. In this role, Wong will oversee all operations, including sales, marketing and professional services. He will be charged with developing and executing the company’s overall business strategy, expanding the customer base and growing the company’s revenue and market share.
“In a fast growing region like ASEAN, there are considerable opportunities for Aspect to extend its reach with our unified offering, Aspect® Unified IP™, and PerformanceEdge™, the company’s recently-launched contact center optimization suite,” said Lui Sim Hua, Vice President for the Asia Pacific and Middle East regions at Aspect. “James’s appointment supports the aggressive growth plans for Aspect Software in the ASEAN region and strengthens our commitment to our partners and customers. His solid experience in the customer relationship management arena, business acumen and in-depth knowledge will provide a great deal of value to our customers.”
With 18 years of enterprise technology experience, Wong has held senior positions at leading software companies including salesforce.com, Siebel Systems, Bexcom Southeast Asia and Lotus/ IBM. Prior to joining Aspect Software, Wong was the Sales Manager for ASEAN at salesforce.com. In this role, he managed the Enterprise Business division, including sales and services, for the ASEAN region.
“Aspect Software is a pioneer in the contact center industry with a solid, global reputation for quality product development, delivery and support,” said Wong. “Having seen tremendous success in the ASEAN region to date, Aspect Software has even greater prospects for growth in the future. I’m excited about bringing my experience to the contact center space and helping our customers achieve their customer service, sales and collections objectives.”
Today, Aspect Software has more than 60 channel partners in the Asia Pacific and Middle East region. The company has been positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2006 Contact Center Infrastructure Magic Quadrant, which includes Asia Pacific, EMEA and North America. Aspect is also the recipient of the 2006 Asia Pacific Frost & Sullivan Award for Growth Strategy Leadership in the Contact Center Applications Market.
The Asia Pacific and Middle East region continues to be a rapidly growing market for Aspect Software, particularly for its unified Internet protocol (IP) offering, Aspect Unified IP, which is available in eight languages, including multi-byte. The company also recently introduced PerformanceEdge, the industry’s first contact center optimization suite that synchronizes workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to holistically improve business performance. As part of the workforce management capability of PerformanceEdge, Aspect® eWorkforce Management™ – Perform includes localization capabilities for Korean, Japanese, Traditional Chinese and Simplified Chinese.
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP™ Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge™, the industry’s first fully synchronized contact center optimization suite, combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company’s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.
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Aspect, PerformanceEdge, Unified IP, eWorkforce Management, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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