Aspect Opens Customer Support Centre in Dalian, China
New Support Centre Provides Technical Support Services for Aspect Solutions; Addresses Increased Demand in Growing Region
30 Oct 2008
Singapore, 30 October 2008 – Aspect, a unified communications and contact center software and services provider, today announced the opening of its new technical support center in Dalian, China. The 4,055 sq. ft. contact center will provide support services to customers and partners in China, Korea, and Japan.
“It is critical that organizations are able to manage their customer inquiries seamlessly, with no downtime, so this new center in Dalian is designed to ensure that our customers are able to solve any potential contact center issues without delay and that their calls are handled by knowledgeable Aspect experts,” said Lui Simhua, senior vice president, Asia Pacific and the Middle East, Aspect. “Expanding our presence in China supports our efforts to deliver quality customer service, helping our partners and companies in the region optimize their contact center operations to better offer enhanced customer interactions.”
The new contact center reflects the company’s growth in the Asia Pacific region and allows Aspect to provide high-quality service to its rapidly expanding customer base by offering extended technical support for China, Korea and Japan. The technical support engineers at the Aspect Dalian contact center have received extensive training and are well-equipped to respond to customer inquiries related to Aspect® Unified IP™, the company’s all-in-one, unified contact center solution, and two PerformanceEdge™ products, Aspect® Quality Management™, a robust voice and screen recording application, and Aspect® eWorkforce Management™, which provides essential forecasting, scheduling and tracking functionality.
The Dalian contact center provides:
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Rapid issue resolution through reliable support availability, remote support abilities and distributed field services personnel.
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Support for system performance with ongoing application updates that refine system capabilities.
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Ability for Aspect users to deliver an exceptional customer experience by ensuring Aspect solutions are always up and available to service customers.
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.
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Aspect, Unified IP, PerformanceEdge, Quality Management, eWorkforce Management, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.