Workforce Management, from PerformanceEdge™ helps you efficiently hire and manage your inbound, outbound and blended staffing resources for optimal results. It includes the #1 workforce management solution* in the industry that provides in-depth strategic planning and workforce management tools to assure you have the right agents, with the right skills, at the right time. It also helps you hire the right agents from the start for increased attrition and productivity.

Workforce Management from PerformanceEdge, helps contact centers around the world reduce hiring and administrative costs, maximize agent productivity and retention and increase customer satisfaction and revenues—helping drive top- and bottom-line improvements in your customer service, collections, and sales and telemarketing operations.

Aspect® eWorkforce Management™ optimizes contact center workforce performance with its core functionality that accurately forecasts contact data, creates efficient agent schedules and tracks staffing performance for single, multi skilled, multi channel, and multi site contact centers. The fully integrated Enhancement Packages help you improve agent adherence and productivity, empower agents to manage their own schedules, fine-tune workforce performance and simplify the management of multi site and outsourced operations across all of your business processes.

PerformanceEdge™ Job Match provides applicant screening capabilities that improve the agent selection and hiring process by identifying candidates with the best aptitudes and skills to increase recruiting efficiency, reduce attrition and improve new hire productivity. With its complete process and tool set, PerformanceEdge Job Match automates key steps of the selection process to eliminate wasted time screening and interviewing unqualified candidates, so you can hire the right agents from the start.

*Source - 2007 World Contact Center Workforce Management Systems Market Report, The Pelorus Group, March 2007